TERMS & CONDITIONS

Terms and Conditions for Reformer + Clinical Classes
any.BODY Pilates & Exercise Physiology

  1. Introductory Offers

    • Our Reformer Studio Introductory Offers are valid for 14 days and are only available to brand-new clients.

    • Each client may only purchase this offer once.

    • The introductory offer is non-refundable and non-transferable and will activate from the date of your first class booking.

  2. Class Cancellations by any.BODY Studio

    • any.BODY Studio reserves the right to cancel classes if minimum attendance numbers are not met.

    • You will be contacted via text 4 hours prior to the class start time if it needs to be cancelled, and your session will be returned to your account.

  3. Class Cancellations and Fees

    • Late Cancellations (less than 12 hours before the class start time):

      • The session will be forfeited.

      • UNLIMITED Platinum Memberships will incur a $20 late cancel fee.

      • Each member is allowed one fee waiver per calendar month.

    • No-Shows and Absences:

      • The session will be forfeited.

      • UNLIMITED Platinum Members will incur a $30 no-show fee.

      • Gold Members and those on packs will incur a $20 no-show fee.

      • Please cancel classes in the app even if its late.

    • Cancellations need to be made using the any.BODY Studio app and processed through Momence. We do not have full time reception, therefore cancellations cannot be made via text, in app or email.

    • All staff are trained to adhere to a strict cancellation policy. This is essential due to the cumulative impact. Our late cancellation policy and no show fees are in line with industry standards.

  4. Payment Requirements

    • Payment must be made prior to booking a class.

    • To book into a class, you must have either pre-purchased sessions in your account or pay at the time of booking in the studio.

  5. Punctuality

    • Clients are expected to arrive before the start of class to avoid disrupting the session.

  6. Safety and Restrictions

    • Instructors and/or owners reserve the right to:

      • Restrict clients to specific class types for safety reasons.

      • Deny participation if clients do not have the correct medical clearance.

    • We understand that adverse weather conditions can impact your ability to get to your class on time and safely. Unfortunately our policy is still in place regardless of adverse weather conditions. We hope our members understand that late cancellations have a big cumulative impact on the business and a small impact on the individual, if it happens rarely.

  7. Waitlist Policy

    • If a class is full, you can sign up for the waitlist.

    • If a spot becomes available, you will receive an email or text notification.

      • If you do not respond, the system will assume you are attending and automatically add you to the class.

    • The cancellation policy applies to waitlisted classes:

      • If you respond with “N” to the notification and the class starts within 12 hours, this is considered a late cancellation and may incur a late fee or forfeiture of the session.

      • If you know you cannot attend, remove yourself from the waitlist to allow the next person to move up to avoid late cancellations.

  8. Class Packs

    • Class Packs are valid for 6 months from the purchase date.

    • Sessions are non-refundable and non-transferable.

    • Extensions can be granted for medical reasons, provided a medical certificate is submitted before the expiry date.

  9. Monthly Passes

    • Monthly Passes are valid for 30 days from the date of your first class booking.

    • Sessions are non-refundable and non-transferable.

    • Extensions can be granted for medical reasons, provided a medical certificate is submitted before the expiry date.

  10. Session Use

  • Sessions are non-transferable and must only be used by the individual who booked the class.

  • If another person arrives to use a session booked under someone else's name, they will be required to create their own account and purchase their own sessions.

  1. Gift Cards

  • Gift cards can be redeemed for Pilates classes or products at any.BODY Studio.

  • Gift cards are:

    • Non-redeemable for cash.

    • Non-transferable.

    • Non-refundable, including for reasons such as change of mind, injury, illness, or change of address.

  • All purchases are final and comply with the Australian Competition and Consumer Commission (ACCC).

  1. Annual Memberships

  • Annual Membership pricing options are:

    • Non-refundable and non-transferable.

    • Extensions can be granted for medical reasons (up to 8 weeks per year) with a valid medical certificate.

    • Extension requests must be submitted before the expiry date.

 

Terms and Conditions for Appointment Services
any.BODY Pilates & Exercise Physiology

At any.BODY Pilates & Exercise Physiology, we strive to provide the highest quality services to our clients while maintaining a schedule that meets everyone's needs. To ensure fair and consistent practices, the following terms and conditions apply to all appointment services.

Late Cancellation and No-Show Policy

We understand that unforeseen circumstances can arise, and we aim to accommodate our clients as much as possible. However, late cancellations and no-shows disrupt our schedule and impact other clients’ ability to book appointments. Therefore, the following policy applies:

  1. Notice Required

    • Appointments must be cancelled or rescheduled with at least 24 hours’ notice to avoid penalties.

  2. Late Cancellation Penalty

    • If you cancel within 24 hours of your scheduled appointment or fail to attend, the following will apply:

      • Pay-As-You-Go Clients: You will be required to pay 50% of the appointment fee as a late cancellation fee when booking your next session.

      • Pre-Purchased Package Clients: One session will be deducted from your package or you can pay a 50% fee.

  3. Payment of Late Fees

    • Late cancellation fees must be settled before booking your next appointment. This can be paid via our online booking system, in-studio, or over the phone.

  4. How to Cancel

    • Cancellations can be made via:

      • Our online booking system using the any.BODY Studio App.

      • Email at hello@anybody-studio.com.au

Arrival and Punctuality

  • Please arrive on time for your appointment. Late arrivals may result in a shortened session to avoid disrupting other clients' bookings, but you will still be charged for the full session.

Packages and Expiry

  1. Pre-Purchased Packages

    • Sessions in packages are subject to our late cancellation policy.

    • Sessions will be deducted for late cancellations as outlined above.

  2. Package Expiry

    • All packages have an expiration date, as outlined at the time of purchase. Extensions are not offered unless under exceptional circumstances, which must be approved by management in advance.

Refunds and Transfers

  • No refunds or transfers are offered for unused sessions or missed appointments.

 

Membership Terms and Conditions

any.BODY Pilates & Exercise Physiology

By purchasing a membership at any.BODY Pilates & Exercise Physiology, you agree to the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies. Please note the term membership refers to those that are on an automatic payment schedule. A pre purchased package eg – 10 class pack is not classified as a ‘membership’.

1. Membership Requirements

  • All memberships have a minimum 3-month term and cannot be cancelled prior to the end of this term.

  • Membership payments are processed via Stripe. It is the member’s responsibility to ensure sufficient funds are available for each payment.

  • Gold Memberships and memberships with class counts allow unused classes to roll over into the following month.

2. Cancellation Policy

  • A minimum of 14 days’ notice is required for all membership cancellations.

  • Cancellation requests must be submitted via email to hello@anybody-studio.com.au.

  • Cancellations will not be processed unless the cancellation email is received.

  • Memberships cannot be canceled before the 3-month minimum term.

3. Membership Suspensions

  • Membership suspensions can be granted with a minimum of 7 days’ notice, submitted via email to hello@anybody-studio.com.au.

  • Suspension requests must specify the suspension start and end dates.

 

4. Membership Benefits

  • All memberships provide a 20% discount on additional services offered by any.BODY Pilates & Exercise Physiology.

  • Prices displayed in the any.BODY app reflect the discounted rates for active members.

  • If a membership is cancelled, the 20% discount will no longer apply to additional services, and standard pricing will resume.

  • If there are unused classes where this discount has been applied too and the membership is cancelled a ‘top up’ fee is payable.

  • You cannot pre-purchase additional services with the discount and then cancel your membership. The discount is applied only when the membership is active.

 

5. Payment Terms

  • Membership payments are automatically deducted using Stripe.

  • If payment fails due to insufficient funds:

    • You will receive an email notification requesting that funds be made available within 24 hours.

    • If a payment fails more than twice, the membership will be canceled, and access to classes will be restricted.

6. Unused Classes (Gold Memberships and Class Count Memberships)

  • Any unused classes will roll over to the following month and can be used within that period.

  • Unused classes cannot be refunded or transferred to another person or beyond the rollover period.

7. General Policies

  • All communication regarding memberships, including cancellations and suspensions, must be directed to hello@anybody-studio.com.au.

  • Memberships are non-refundable and non-transferable under any circumstances.

8. Changes to Terms and Conditions

  • any.BODY Pilates & Exercise Physiology reserves the right to update these terms and conditions at any time. Any changes will be communicated via email or through our website.